FAQs
General Information
What types of furniture do you manufacture?
We specialize in custom-designed furniture and cabinetry, built to order with premium materials and craftsmanship. Whether residential, commercial, or hospitality, we tailor each piece to your specifications.
This includes sectionals, sofas, lounge chairs, dining tables, nightstands, full millwork built-ins, and much more.
Do you work with individuals, or only with trade professionals and designers?
We welcome both! While we collaborate closely with trade professionals, and discerning individual clients are also invited to create custom pieces with us. Our team will guide you through the process step by step.
In which cities or regions do you operate?
We are based in Miami, Florida, and deliver nationwide and internationally upon request. Please contact us to check delivery options for your location.
Quotes, Orders & Trade Registration
What do I need to request a quote?
To request a quote, please provide item descriptions, dimensions, preferred materials, finish details, and any visual references. Email this to ryan@graftonfurniture.com or melissa@graftonfurniture.com.
How does the order process work?
- Quote request.
- Written order confirmation and deposit payment (50% for furniture).
- Drawing approval, fabric/finish receipt.
- Production begins.
- Final balance due before delivery
How do I register as a trade professional?
To register as a trade professional, simply click on the “Trade Login” button on our website and complete the registration form. Once submitted, our team will review your application and grant access to exclusive trade pricing and services.
Payments & Modifications
What are the payment terms?
Custom furniture requires a 50% deposit upon confirmation and full payment before delivery. Cabinetry has staged payments: 30% at confirmation, 30% after drawings, 30% pre-paint, and 10% upon delivery.
Do you accept credit card payments?
Yes. A 3.5% fee applies for Visa and 3.8% for American Express. Once a credit card payment is made, it cannot be contested.
Can I modify or cancel my order?
After confirmation, orders are binding. Changes or cancellations must be approved in writing and are only allowed if production hasn’t started. Pre-production costs will be deducted, and any remaining balance issued as store credit.
Warranty & Product Care
What does your warranty cover?
We offer a 1-year limited warranty on materials and workmanship under normal use. We will repair or replace defective items at no charge within this period.
What is not covered under warranty?
The warranty excludes damage from accidents, misuse, neglect, COM/COL fabrics, or natural variations in materials (wood, marble, leather). Fabric wear, fading, or irregularities are not covered.
How do I submit a warranty claim?
How should I care for my furniture?
- Wood: Dust weekly, avoid heat/sunlight, use coasters and pads.
- Leather: Clean gently with a damp cloth, keep out of sunlight.
- Upholstery: Vacuum regularly, rotate cushions, avoid direct sunlight.
Refer to specific care instructions provided with your order.
Delivery, Damage & Claims
How does delivery work?
Delivery is scheduled after the final payment is received. Shipping, storage, and installation fees are quoted separately unless otherwise specified.
What should I do if my order arrives damaged?
Inspect items upon delivery and note any visible damage on the receipt. Report damage to the carrier within 5 days and retain all packaging for inspection. Notify Grafton of internal defects within 10 days of delivery.